This Service Policy applies to the Velanr brand and the website www.velanr.com, operated by USEEMALL LTD. USEEMALL LTD is the operating entity of Velanr, responsible for brand building, website operations, product presentation, and the provision of related services. When you visit www.velanr.com, browse website content, submit an order, or use the related services we provide, a corresponding service relationship is formed between you and USEEMALL LTD, and you agree to be bound by this Service Policy and related applicable terms. Please read this page carefully before using our website and services so that you clearly understand the rights, obligations, and relevant usage rules of both parties.
Velanr is a brand and online platform focused on the home and home appliance sector, providing product presentation, sales, and shipping services to users worldwide. We hope to provide users in different regions with home and home appliance product choices closely related to daily life in a clear, reliable, and convenient way. Wherever you are located, as long as you visit our website and use our services, the relevant terms in this Service Policy may apply.
I. Service Entity and Relationship Between the Parties
Velanr is operated by USEEMALL LTD. USEEMALL LTD is a company operating in Manchester, England, with a company address of Conyngham Road, Manchester, England. It should be specifically noted that this address is not a return address. Please do not send any products to this address. If you have a return-related request, please first contact us at customer@velanr.com, and we will provide the corresponding return address and operating instructions separately after confirmation.
When you use the Velanr website and related services, the relationship formed between you and us is a service relationship based on this Service Policy and applicable terms. As a user, you enjoy the rights granted by this policy and related rules, such as learning about product information, submitting orders, checking shipping arrangements, and applying for returns or exchanges. At the same time, you also need to comply with the obligations stipulated in this policy and applicable terms, including providing true and accurate information, using the website and services reasonably, and complying with relevant laws and regulations.
As the service provider, we are responsible for the operation and maintenance of the website, the presentation and explanation of product information, the processing and arrangement of orders, the coordination of shipping services, and communication regarding related after-sales matters. We will try our best within a reasonable scope to ensure the stability of services and the clarity of information, but we will also make necessary adjustments and updates to service content, page information, and policy terms according to actual circumstances.
II. Product Description
The products displayed on the Velanr website mainly cover the home and home appliance sector. We hope to help users understand related products more efficiently through reasonable categorization and clear descriptions. Product pages usually include product names, basic descriptions, specification information, image displays, and other related information. We will try our best to ensure that product information is accurate and clear. However, due to factors such as different display devices, shooting conditions, and production batches, there may be certain differences between product images and actual products, such as color and appearance details. Such differences are usually within a normal range and are not automatically regarded as grounds for product quality issues.
Different products may have different functions, specifications, applicable environments, and usage requirements. Please be sure to carefully read the product page descriptions, accompanying manuals, labels, or related prompts before using the product, and install, use, and maintain it according to the instructions. For home appliance products, special attention should be paid to matters such as voltage, power supply, installation conditions, usage environment, and safety requirements. If you cause damage, malfunction, or other problems by failing to use the product according to the instructions, the related responsibility may need to be borne by you.
Product inventory status, availability scope, and display information may change according to actual circumstances. We reserve the right to adjust product displays, stop providing certain products, or update product information according to actual circumstances. If you have already submitted an order and the related product cannot be provided due to uncontrollable reasons, we will contact you through customer@velanr.com and explain feasible solutions according to the actual situation.
III. Orders and Contractual Relationship
When you submit an order on www.velanr.com, you are making an offer to purchase related products to us. After the order is submitted, it may need to go through necessary verification and confirmation processes. Only after the order is confirmed by us does a corresponding contractual relationship regarding the related products form between the two parties. We reserve the right to refuse or cancel orders under reasonable circumstances, such as incomplete order information, abnormal payment confirmation, product unavailability, address information issues, or other circumstances that do not comply with applicable terms.
You need to provide accurate and complete information when submitting an order, including recipient name, detailed address, postal code, contact phone number, and other necessary information. If the information you provide is inaccurate or incomplete, resulting in order processing delays, failure to deliver, package return, or other problems, the related consequences and possible costs may need to be borne by you. If you find that the information is incorrect after placing an order, please contact us at customer@velanr.com as soon as possible, and we will assist with handling according to the order status.
The order amount, shipping costs, and related fees are subject to the information displayed on the checkout page. Our global shipping rules are currently divided into two types: standard shipping and free shipping. Standard shipping applies to orders of $0–$79 (excluding $79), with a shipping cost of $6. Free shipping applies to orders reaching or exceeding $79, which qualify for free shipping. The above amounts are all calculated in US dollars. If you have questions about the order amount or shipping cost calculation, you can consult us at customer@velanr.com before placing an order.
IV. Global Shipping Services
We provide shipping services worldwide. Different countries and regions may differ in logistics networks, customs requirements, delivery times, and local arrangements, so actual shipping arrangements will vary by destination. We will handle orders according to established arrangements and try our best to ensure that products can be delivered smoothly. However, in the process of global shipping, orders may go through multiple transportation stages, and the specific progress may be affected by external factors such as weather, traffic, public holidays, peak periods, customs or security inspections, local logistics arrangements, and address issues.
Shipping time and delivery time are for general reference only and do not constitute a commitment to a specific delivery date. If your order experiences shipping delays, slow information updates, or other abnormal circumstances, we suggest that you provide the order information to customer@velanr.com, and we will assist with the inquiry and explain the subsequent arrangements according to the actual situation. If the package is damaged, lost, or otherwise problematic during shipping, please contact us as soon as possible and provide the necessary order information and related explanations, so that we can verify the situation and assist with handling.
V. Returns and Exchanges
We understand that when shopping online for home and home appliance products, there may sometimes be a need to request a return or exchange due to size, specifications, changes in usage needs, or other reasons. Returns and exchanges usually need to meet certain conditions, including submitting a request within the specified time, the product remaining in the basic condition in which it was received, packaging and accessories being as complete as possible, providing necessary order information or purchase proof, and the product not falling within a scope explicitly marked as non-returnable or non-exchangeable.
If you need to apply for a return or exchange, please first contact us at customer@velanr.com, explaining the order information, product condition, and specific reason. Please do not send the product back on your own before receiving confirmation, especially do not send it to the company address, Conyngham Road, Manchester, England. The specific return address and operating instructions will be provided separately after your request is confirmed. Sending the product back directly without confirmation may result in the product not being correctly identified, processing delays, or unnecessary transportation risks.
Shipping and related costs involved in returns or exchanges shall be determined according to the specific situation. If it is due to a product quality issue or a reason on our side, we will provide corresponding arrangements based on the actual situation; if it is due to personal reasons, the related shipping costs may need to be borne by you. The specific arrangement will be explained according to the actual situation when you apply.
VI. User Usage Rules
When using the Velanr website and related services, you need to comply with the following basic rules:
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Provide True Information
You should provide true, accurate, and complete related information, must not impersonate others, must not provide false information, and must not use the website for fraud or other improper conduct. -
Lawful Use
You must not use the Velanr website or related services to engage in any behavior that violates applicable laws and regulations, and must not upload, transmit, or publish illegal, harmful, infringing, false, or other improper content. -
Respect Intellectual Property
The brand name, text, images, page design, logos, and other content on the Velanr website are protected by relevant intellectual property laws. Without authorization, you must not copy, modify, transmit, sell, or otherwise use such content. -
Do Not Interfere with Website Operations
You must not interfere with or damage the normal operation of the website through technical means or other methods, must not attempt to access website systems, data, or other user information without authorization, and must not engage in any behavior that may affect the security and stability of the website. -
Communicate Reasonably
When communicating with us, please remain polite, rational, and truthful. For messages containing malicious, offensive, false, or illegal content, we reserve the right not to reply or to take necessary measures.
If you violate the above rules or this policy and applicable terms, we have the right to take corresponding measures according to the actual situation, including restricting or terminating your right to use the website and related services, and pursuing related liability in accordance with the law when necessary.
VII. Scope of Liability
We will try our best within a reasonable scope to ensure the accuracy of website information, the stability of services, and the smoothness of order processing. However, due to the existence of network environments, technical conditions, external factors, and uncontrollable circumstances, we cannot guarantee that the website will always be uninterrupted, error-free, or fully meet every user's individual expectations.
For losses or impacts caused by the following reasons, we do not assume corresponding liability within the scope permitted by law: force majeure, network or system failures, third-party service issues, shipping delays, customs or security inspections, user's own reasons, user's failure to use products according to instructions, inaccurate information provided by users, or other circumstances beyond our reasonable control.
If a product has quality issues or clearly does not match the description, please contact us at customer@velanr.com in a timely manner, and we will verify and provide a corresponding solution according to the actual situation. Our scope of liability under this policy is limited to the scope permitted by applicable laws and regulations.
VIII. Policy Updates and Applicability
We may update this Service Policy and related terms according to actual operating conditions, legal and regulatory requirements, or service adjustments. The updated content will be published on the corresponding page of the website and will apply from the date of publication. We suggest that you periodically check this page before using our website and services to understand the latest terms.
Your continued use of the Velanr website and related services indicates that you accept the updated Service Policy and related terms. If you do not agree with the updated content, please stop using the related services.
This Service Policy and related usage terms are intended to provide a clear and reasonable service framework for both parties. If you have any questions about the content of this policy, you can contact us at customer@velanr.com, and we will provide an explanation within a reasonable scope.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK
Company Name: USEEMALL LTD
Company Address: Conyngham Road, Manchester, England (This is not a returning address)