Return Policy
Shop with Greater Peace of Mind
At VELANR, we want you to feel comfortable and confident when shopping with us.
If your purchase doesn't meet your expectations, we offer a 14-day return policy, allowing eligible items to be returned without providing a specific reason.
Please review the details below before requesting a return.
1. 14-Day Returns
You may request a return within 14 calendar days of receiving your order, even if you've simply changed your mind.
To qualify for a standard return, the item should:
- Be in its original condition
- Be unused and undamaged
- Include the original accessories and components
- Be returned with its original packaging where reasonably possible
- Include proof of purchase or an order confirmation
You do not need to provide a specific reason for requesting an eligible return.
These requirements do not limit any statutory rights that may apply to defective, incorrect, or nonconforming products.
2. How to Request a Return
To initiate a return, please follow these steps:
Step 1 — Contact Us
Email customer@velanr.com within 14 days of receiving your order.
Please include your order number and the email address associated with your purchase.
Step 2 — Receive Return Instructions
Our customer support team will review your request and provide the appropriate return instructions.
Step 3 — Prepare Your Return
Securely package the item and include all applicable accessories and components.
Step 4 — Send Your Package
Follow the return instructions provided by our customer service team.
Please do not send items to an address without first confirming the appropriate return destination.
3. Return Shipping Costs
For change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law or agreed upon by VELANR.
If the return is due to an incorrect, damaged, or defective product, please contact us before shipping the item back so we can review the issue and arrange an appropriate resolution in accordance with applicable law.
Any applicable return shipping charges will be communicated during the return process.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If approved, your refund will be issued to your original payment method, unless another method is agreed upon or required by law.
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
Any legally required refund deadlines will be respected.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.
To help us assess the situation, include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, where available
We will review the issue and help determine an appropriate solution, which may include a replacement, return, or refund as applicable.
6. Items That May Not Qualify for Standard Returns
Certain products may be subject to return restrictions for hygiene, safety, or legal reasons.
Any applicable product-specific restrictions should be disclosed before purchase.
These restrictions do not override mandatory consumer protection rights.
7. Cancellations
If you need to cancel or modify your order, please contact us as soon as possible after placing it.
We will do our best to assist, but changes or cancellations may not be possible once your order has been processed or dispatched.
8. Your Consumer Rights
This policy is intended to provide a convenient return process and does not limit consumer rights granted under applicable laws.
Where local consumer protection laws provide additional or longer cancellation periods, remedies, or refund rights, those legal requirements will take precedence.
9. Contact Us
For returns, refunds, or order assistance, please contact:
VELANR Customer Support
Email: customer@velanr.com
Website: https://www.velanr.com/
Thank you for shopping with VELANR. We appreciate your trust and support.