Privacy Policy
Last Updated: October 22, 2026
At VELANR, we respect your privacy and recognize the importance of protecting your personal information.
This Privacy Policy explains how information may be collected, used, stored, and shared when you visit https://www.velanr.com/, make a purchase, contact us, or otherwise interact with our online store.
By using our website, you acknowledge that you have been provided with this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Personal and Contact Information
This may include your name, email address, phone number, billing address, and shipping address.
Order Information
When you place an order, we may collect information about the products purchased, transaction details, shipping preferences, order history, and customer service requests.
Payment Information
Payments may be processed through third-party payment service providers.
Relevant payment information is handled according to the payment provider's applicable privacy and security practices.
We do not need to receive or store your complete payment card details to fulfill every transaction.
Technical and Usage Information
When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, referring pages, and interactions with our website.
Communications
If you contact our customer support team, we may retain the information you provide in order to respond to your inquiry and assist with your request.
2. How We Use Your Information
We may use personal information for the following purposes:
- To process and fulfill purchases
- To arrange shipping and delivery
- To provide order confirmations and updates
- To respond to customer inquiries
- To manage returns, refunds, and customer service requests
- To maintain and improve website functionality
- To detect potentially fraudulent activity
- To comply with applicable laws and regulations
- To send promotional communications where permitted by law and your preferences
We process personal information only when we have an appropriate legal basis under applicable data protection laws.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions and improve your shopping experience.
Depending on the services enabled, these technologies may be used to:
- Remember shopping cart contents
- Maintain website functionality
- Understand website usage
- Improve website performance
- Measure marketing effectiveness
- Personalize content or advertising where permitted
Where required by applicable law, we will request consent before using non-essential cookies.
You can also manage certain cookie preferences through your browser settings or any privacy controls made available on our website.
4. Sharing Personal Information
We may share relevant personal information with trusted service providers when necessary to operate our business.
These providers may include:
- E-commerce website hosting and platform providers
- Payment processing services
- Shipping and logistics partners
- Customer support service providers
- Website analytics and marketing service providers
- Fraud prevention and security providers
We may also disclose information when required by law or when reasonably necessary to protect legal rights, prevent fraud, or maintain the security of our services.
We do not disclose personal information to third parties for their independent use unless permitted by applicable law and appropriately disclosed.
5. Third-Party Services
Our online store may be supported by third-party technology providers, including e-commerce, payment, shipping, and analytics services.
These providers may process information according to their own privacy policies and contractual obligations.
We encourage you to review the privacy practices of relevant third-party services when interacting with them.
6. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.
However, no online system or method of electronic transmission can guarantee absolute security.
We encourage customers to safeguard their account credentials and use secure internet connections when shopping online.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Information may also be retained when required for legal compliance, tax and accounting obligations, dispute resolution, fraud prevention, or other legitimate business purposes.
Retention periods may vary depending on the type of information and applicable legal requirements.
8. Your Privacy Rights
Depending on where you live, you may have certain rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information, subject to applicable exceptions
- Object to or request restriction of certain processing activities
- Request a copy of your information in a portable format, where applicable
- Withdraw consent where processing is based on consent
- Opt out of certain marketing or advertising uses of personal information
Residents of the European Economic Area and United Kingdom may have additional rights under applicable data protection laws.
Residents of certain U.S. states may also have rights concerning access, correction, deletion, and opting out of certain disclosures or targeted advertising.
We will review and respond to privacy requests in accordance with applicable law.
To submit a request, contact customer@velanr.com.
9. International Data Transfers
As an online store serving customers in different regions, we may rely on service providers operating in multiple countries.
Where personal information is transferred internationally, appropriate safeguards will be applied when required by relevant data protection laws.
10. Children's Privacy
Our website is intended for general audiences and is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe a child has provided us with personal information that should not have been collected, please contact us so the matter can be reviewed.
11. Marketing Communications
Where permitted, we may send emails relating to new products, promotions, or store updates.
If you receive promotional emails from us, you may opt out using the unsubscribe instructions provided in those messages or by contacting our customer support team.
Please note that transactional communications, such as order confirmations and essential shipping updates, may still be sent when necessary.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, legal obligations, or website functionality.
When updates are made, the revised policy will be published on this page with an updated revision date.
We encourage you to review this page periodically.
13. Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
VELANR
Email: customer@velanr.com
Website: https://www.velanr.com/
We will review privacy-related inquiries and respond in accordance with applicable requirements.