Privacy Policy

At Velanr, we value every user's privacy and the protection of personal information. This Privacy Policy applies to the Velanr brand and the website www.velanr.com, operated by USEEMALL LTD, and explains how we may collect, use, store, share, and protect your related information when you visit the website, browse content, submit orders, communicate with us, or use related services, as well as how you can understand and exercise your rights related to personal information. Please read this Privacy Policy carefully before using our website and services so that you clearly understand how we handle personal information.

When you visit www.velanr.com, submit an order, send an email, or use the related services we provide, you indicate that you have read and understood the content of this Privacy Policy. If you do not agree with any part of this policy, we suggest that you stop using the related services, or contact us at customer@velanr.com to explain your questions.

I. Information We May Collect

In order to provide you with website browsing, order processing, shipping coordination, after-sales communication, and related services, we may collect the following types of information:

1. Information You Actively Provide
   When you submit an order, send an email, or communicate with us, you may actively provide related information, such as name, recipient address, postal code, contact phone number, email address, order information, and other content you choose to provide. This information is usually used to process orders, arrange shipping, reply to inquiries, and provide related services.

2. Order and Transaction-Related Information
   When you submit an order through the website, we may collect order-related information, such as product information, order amount, shipping costs, payment confirmation status, delivery information, and order processing records. We do not directly collect or store your full payment card number or other sensitive payment credential information; related payment processing is usually completed by payment service providers in accordance with their own rules.

3. Website Usage-Related Information
   When you browse the website, we may automatically collect certain technical information, such as device type, browser type, operating system, access time, pages visited, referring links, IP address, and general usage records. This information helps us understand website operations, optimize page content, improve the browsing experience, and maintain website security.

4. Communication Records
   When you contact us through customer@velanr.com, we may retain related communication records, including email content, time, and handling status, in order to follow up on your questions, improve services, and maintain necessary business records.

5. Other Necessary Information
   Within the scope permitted or required by laws and regulations, we may collect other information necessary to fulfill related obligations, handle disputes, prevent risks, or ensure service security.

II. How We Use Related Information

We collect related information generally for the following purposes:

1. Processing Orders and Arranging Services
   Including confirming orders, processing payment confirmation, arranging shipping, coordinating delivery, providing after-sales communication, and related services.

2. Replying to Inquiries and Communication
   When you contact us through customer@velanr.com, we need to use related information to understand your question and provide a reply.

3. Optimizing the Website and Improving Experience
   By analyzing general access data and usage patterns, we understand website operations and improve page content, functional arrangements, and user experience.

4. Ensuring Security and Preventing Risks
   Used to identify, prevent, and handle potential fraud, abuse, security risks, or other improper conduct, and to protect the legitimate rights and interests of users, us, and third parties.

5. Fulfilling Legal Obligations
   Where required by applicable laws and regulations, we may need to use or retain related information to fulfill related obligations, cooperate with lawful requests, or handle disputes.

6. Other Reasonable Purposes
   Within the scope consistent with the purposes stated when you provided the information, or within the scope permitted by laws and regulations, we may use related information for other reasonable purposes.

We will not use your personal information for purposes unrelated to those described in this policy. If we need to use information for new purposes, we will usually update this policy according to the actual situation or explain it in an appropriate manner.

III. Sharing and Disclosure of Information

We value your personal information and will not arbitrarily sell your personal information. Where necessary, we may share or disclose related information in the following ways:

1. Service Providers
   To process orders, arrange shipping, complete payment confirmation, or provide related services, we may need to share related information with shipping service providers, payment service providers, technical support service providers, and other necessary partners. These service providers are usually only able to access related information to the extent necessary to provide the service.

2. Legal and Compliance Requirements
   Where required by laws and regulations, or where judicial authorities or relevant competent authorities lawfully request it, we may need to disclose related information. If we believe disclosure is reasonably necessary to comply with legal obligations, protect user safety, safeguard legitimate rights and interests, or handle disputes, we may also disclose within the lawful scope.

3. Business Adjustments
   If business adjustments, mergers, reorganizations, or similar situations are involved, related information may be transferred or disclosed as part of business assets. In such cases, we will, in accordance with applicable laws and the requirements of this policy, try our best to ensure that related information receives reasonable protection.

4. Situations With Your Consent
   Apart from the above situations, if we need to use your information for other purposes or disclose it to other parties, we will usually obtain your consent according to the actual situation or handle it in accordance with applicable laws.

IV. Storage and Protection of Information

We will retain related information for a reasonable period necessary to achieve the purposes described in this policy according to actual needs, and will process or delete it in accordance with applicable laws and actual arrangements when it is no longer needed.

We adopt reasonable technical and organizational measures to strive to protect related information from unauthorized access, use, disclosure, modification, or loss. These measures may include access control, permission management, security maintenance, and necessary internal management arrangements. However, please note that the internet environment is not absolutely secure, and no method of information transmission or storage can guarantee one hundred percent security. We will try our best within a reasonable scope to protect related information, but cannot provide an absolute guarantee against risks beyond our reasonable control.

If you find that there may be a security issue with information related to you, or if you have questions about information protection, you can contact us at customer@velanr.com, and we will assist with handling according to the actual situation.

V. Your Rights and Choices

Within the scope permitted by applicable laws, you may have certain rights regarding personal information related to you, such as understanding how information is processed, requesting access to, correcting, or deleting related information, or objecting to certain processing methods. If you wish to exercise related rights, you can contact us at customer@velanr.com and explain your specific request. We will handle your request within a reasonable scope in accordance with applicable laws and the actual situation.

To protect information security, we may need to verify your identity and related order information before processing a request. If your request involves information that cannot be verified, or does not comply with the requirements of applicable laws, we may be unable to fulfill the request and will explain the reason to you.

VI. Cookies and Similar Technologies

When you visit www.velanr.com, the website may use cookies or similar technologies to support the basic operation of the website, remember necessary access states, understand general usage patterns, and improve the browsing experience. You can manage or restrict the use of cookies through your browser settings. However, please note that if you disable certain cookies, some functions of the website may not work properly.

If you have questions about the use of cookies or similar technologies, you can contact us at customer@velanr.com, and we will provide an explanation within a reasonable scope.

VII. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services. These third parties have their own privacy policies and information handling rules, and we cannot control their content or practices. When you visit a third-party website or use a third-party service, we suggest that you carefully read its privacy policy. For content and services independently provided by third parties, we do not assume corresponding liability within the scope permitted by applicable laws.

VIII. Information of Minors

Our website and services are mainly intended for adult users who are able to independently make purchases and carry out related operations. We do not actively collect personal information from minors. If you believe that a minor has provided personal information to us without appropriate consent, you can contact us at customer@velanr.com, and we will assist with handling according to the actual situation.

IX. Policy Updates

We may update this Privacy Policy according to actual operating conditions, legal and regulatory requirements, or service adjustments. The updated content will be published on the corresponding page of the website and will apply from the date of publication. We suggest that you periodically check this page to understand the latest Privacy Policy.

Your continued use of the Velanr website and related services indicates that you accept the updated Privacy Policy. If you do not agree with the updated content, we suggest that you stop using the related services, or contact us at customer@velanr.com to explain your questions.

X. Contact Us

If you have any questions about this Privacy Policy, or wish to understand or exercise rights related to personal information, you are welcome to contact us through the following email:

customer@velanr.com

We will take every privacy-related message seriously and handle it within a reasonable scope in accordance with applicable laws and the actual situation. Thank you for trusting Velanr, and thank you for taking the time to read this Privacy Policy.