Contact Us
We're Here to Help
Thank you for shopping with VELANR!
We want your shopping experience to be as smooth and enjoyable as possible. If you have questions about a product, need assistance with an order, or would like more information about our services, feel free to reach out.
Get in Touch
Customer Support Email:
Official Website:
Our customer support team is here to assist with questions related to:
- Product information and availability
- Order confirmation and order status
- Shipping options and delivery inquiries
- Returns and refund requests
- Product concerns or incorrect items
- General shopping assistance
Questions About Your Order?
If you're contacting us regarding an existing order, please include the following information whenever possible:
- Your order number
- The email address used at checkout
- A brief description of your question or concern
- Relevant photos, if your inquiry concerns a damaged, incorrect, or defective item
Providing these details will help us review your request more efficiently.
Returns & Refunds
If you'd like to request a return, please contact our customer support team within 14 days of receiving your order.
For complete information, please refer to our Return Policy.
We Value Your Feedback
Your experience matters to us.
Whether you have a suggestion, a question, or feedback about your purchase, we'd love to hear from you.
Thank you for choosing VELANR.
We look forward to helping you enjoy a convenient and satisfying shopping experience.
Company Name: HONGKONG QIHUA FENG LIMITED
Company Address: UNIT E01,FLAT D,10/F, WONG KING INDUSTRIAL BUILDING, 2-4,TAI YAU STREET, SAN PO KONG HK