VELANR / CUSTOMER SERVICE
Track Your Order
Follow your delivery, every step of the way.
Where's My Package?
We know you're looking forward to your order. Enter your tracking number below to check the latest shipping updates and follow your package's journey.
Shipment tracking is provided by 17TRACK.
Frequently Asked Questions
Where can I find my tracking number?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please also check your spam folder if you cannot find the email.
Why hasn't my tracking information updated?
Carrier tracking information may take some time to appear or update. Delays can occur during international transfers, customs processing, or carrier handoffs.
What if my tracking number doesn't work?
Double-check the tracking number provided in your shipping confirmation email. If it still isn't recognized, please contact our customer care team with your order number.
What should I do if my delivery is delayed?
Please review the latest available tracking updates. If your package is significantly delayed or has not updated for an extended period, email us and we will help investigate.
Can I change my shipping address?
Please contact our support team as soon as possible. Address changes are not guaranteed once your order has been processed or shipped.
Need Assistance?
Have questions about your shipment? Our customer support team is happy to help with your order.
customer@velanr.comPlease include your order number so we can assist you more quickly.