Shipping Policy

At Velanr, we want every user to have not only clear product information when shopping for home and home appliance products, but also a clear understanding of order dispatch, shipping arrangements, and cost composition. To this end, we have established this Shipping Policy to explain our basic rules, dispatch times, shipping times, shipping methods, and shipping costs when handling order shipments worldwide. Please read this page carefully before placing an order so that you have reasonable expectations for the entire shipping process.

This Shipping Policy applies to orders submitted through www.velanr.com. Different destinations, different product categories, and different shipping arrangements may affect the actual processing time and delivery time. If you still have questions about the shipping arrangements for a specific order after reading this, you can contact us at customer@velanr.com, and we will provide an explanation within a reasonable scope.

I. Dispatch Time

Dispatch time refers to the time between order confirmation and the point at which we hand the product over to the carrier for processing. Generally, we will arrange dispatch within a reasonable time after order confirmation. The specific dispatch time may be affected by the following factors:

1. Order Confirmation Time
   Orders need to go through necessary verification and confirmation. If the order information is complete and payment confirmation is normal, it will usually enter the dispatch process more quickly. If the order information requires further verification, the dispatch time may be correspondingly delayed.

2. Product Preparation Status
   Different products may have different inventory statuses and preparation times. If a product requires additional organization, packaging, or allocation, the dispatch time may be extended.

3. Working Days and Holidays
   Dispatch is usually arranged on working days. During weekends, public holidays, or special arrangements by the carrier, dispatch processing may be postponed. During peak periods, such as major promotional events or around holidays, order volume increases, which may also lead to longer dispatch times.

4. Destination and Shipping Arrangements
   Shipping arrangements differ for different destinations. Some orders may need to be arranged uniformly according to the shipping method or route, which may also affect the actual dispatch time.

Generally, we will arrange dispatch as soon as possible after order confirmation. If your order still does not show dispatch information after a relatively long period, you can explain the order situation to us at customer@velanr.com, and we will assist with the inquiry.

II. Shipping Time

Shipping time refers to the time required for the product to be in transit after dispatch. Shipping time is affected by various factors such as destination, shipping method, customs, or local logistics arrangements, so the actual delivery time may vary for different orders.

1. General Situation
   Under normal shipping conditions, products will be arranged for delivery according to the selected shipping method. The specific shipping time will vary depending on the distance to the destination, transportation network arrangements, and local processing efficiency.

2. Factors That May Affect Shipping Time

   • Logistics processing efficiency in the destination country or region;

   • Weather, traffic, or other uncontrollable circumstances that may occur during transit;

   • Public holidays, peak periods, or special periods;

   • Local customs, clearance, or security inspection arrangements (if applicable);

   • Whether the address information is complete and accurate.

3. Shipping Time Statement
   The shipping times listed on this page are for general reference only and do not constitute a commitment to a specific delivery date. If you have questions about the shipping progress of a particular order, you can provide the order information to customer@velanr.com, and we will assist with the inquiry based on the actual situation.

III. Shipping Methods

We currently mainly use standard shipping to arrange order delivery worldwide. Standard shipping is a conventional and stable shipping arrangement suitable for most destinations and product categories. The specific shipping method may be adjusted according to the destination, product nature, transportation network, and actual arrangements.

In some cases, orders may be handled by different carriers or transferred between different transportation stages. This is a common arrangement in global shipping, intended to allow products to reach their destination more smoothly. If the shipping method or shipping arrangement changes, we will usually handle it according to the actual situation and try our best to ensure the order can be delivered normally.

If you have specific questions about the shipping method, you can contact us at customer@velanr.com, and we will explain the relevant arrangements within a reasonable scope.

IV. Shipping Costs

Our global shipping rules are currently divided into two types: standard shipping and free shipping. Shipping costs are calculated in US dollars. The details are as follows:

1. Standard Shipping

• Applicable order amount: $0–$79 (excluding $79)

• Shipping cost: $6

That is, when the order amount is below $79, a shipping cost of $6 will be charged under standard shipping.

2. Free Shipping

• Applicable order amount: $79 or above

• Shipping cost: Free shipping

That is, when the order amount reaches or exceeds $79, the order qualifies for free shipping.

The above amounts are all calculated in US dollars. The order amount is usually based on the product amount, and the specific information displayed on the checkout page shall prevail. If you have questions about shipping cost calculation, you can consult us at customer@velanr.com before placing an order, and we will provide an explanation based on the order situation.

V. Global Shipping Statement

We arrange shipping worldwide. Different countries and regions may differ in logistics networks, customs requirements, and delivery times, so actual shipping arrangements will vary by destination. Some destinations may require additional processing time or may require the recipient to cooperate by providing necessary information during delivery. If your region has special requirements for delivery, we suggest that you learn about the relevant situation through customer@velanr.com before placing an order.

In the process of global shipping, orders may go through multiple transportation stages. We will handle orders according to established arrangements, but the specific progress during shipping may be affected by external factors. If there is a shipping delay, slow information updates, or other circumstances, you can contact us at customer@velanr.com, and we will assist with the inquiry and provide the latest information as much as possible.

VI. Address Information and Receiving Precautions

To ensure that orders can be delivered smoothly, please provide accurate and complete recipient information when submitting an order, including recipient name, detailed address, postal code, contact phone number, etc. Incomplete or inaccurate address information may cause shipping delays, failure to deliver, or the package being returned.

If you find that the address information is incorrect after placing an order, please contact us at customer@velanr.com as soon as possible. If the order has not yet been dispatched, we may still have a chance to assist with the modification; if the order has already been dispatched, it may need to be handled according to the carrier's arrangements, subject to the actual situation.

Please ensure that the recipient can receive the package normally during the delivery period. If delivery fails, is refused, or the package is returned due to reasons attributable to the recipient, the related costs and handling arrangements may need to be determined according to the actual situation.

VII. Shipping Delays and Exceptional Circumstances

In global shipping, delays or exceptional circumstances may occasionally occur. Common reasons include weather effects, peak shipping periods, customs or security inspections, adjustments to local logistics arrangements, address issues, etc. If your order experiences a shipping delay, we suggest that you first provide the order information to customer@velanr.com, and we will assist with checking the shipping status and explain the subsequent arrangements according to the actual situation.

If the package is damaged, lost, or otherwise abnormal during shipping, please contact us at customer@velanr.com as soon as possible and provide the necessary order information and related explanations, so that we can verify the situation and assist with handling.

VIII. Other Statements

• This Shipping Policy applies to orders submitted through www.velanr.com;

• Dispatch time, shipping time, and shipping costs may vary depending on the destination, product category, and actual circumstances;

• Shipping costs are calculated in US dollars. Standard shipping charges $6 for $0–$79 (excluding $79), and orders reaching or exceeding $79 qualify for free shipping;

• The shipping times listed on this page are for general reference only and do not constitute a commitment to a specific delivery date;

• If you have questions about shipping arrangements, you can contact us at customer@velanr.com;

• This policy may be updated according to actual circumstances, and the specific terms applicable at the time of your order and the information displayed on the checkout page shall prevail.

We hope that through clear shipping policy explanations, your shopping experience at Velanr can be smoother and more transparent. The company behind Velanr is USEEMALL LTD. We value the building of long-term trust in brand operations and will take every reasonable question from users about shipping seriously. Thank you for choosing Velanr, and thank you for your understanding and cooperation.